Effective Date: May 14, 2025
At Stackafi, we are committed to providing high-quality learning experiences. However, if for any reason you are not fully satisfied with your purchase, we offer the following refund policy:
- 1. Eligibility for Refund: To be eligible for a refund, the following conditions must be met: The refund request must be made within 30 days from the date of purchase. Refunds will not be issued if more than 25% of the course content has been accessed or completed.
- Non-Refundable Services and Products: Certain services and products are non-refundable, including:
- Downloadable or digital materials (such as eBooks or templates) that have already been accessed or downloaded.
- Courses where live or 1:1 consultancy has been used or completed.
- How to Request a Refund: To request a refund, please contact our support team at [email protected] with the following details:
A. Your full name
B. Order number
C. Date of purchase
D. Reason for the refund request
Our team will evaluate your request and notify you of the decision within 7 business days of receiving the request. If additional information is required, you will be contacted to clarify any details. - Refund Process: Once your refund request is approved, we will process the refund to your original payment method within 10-14 business days. Depending on your payment provider, it may take additional time for the funds to be reflected in your account.
- Partial Refunds: In some cases, partial refunds may be offered for courses that have been partially accessed or for consultancy services that have been used in part. The amount refunded will depend on the portion of the course or service that has been used
- Late or Missing Refunds: If you haven’t received a refund after the processing period, please:
- Double-check your bank account or credit card statement.
- If you still have not received your refund, please contact us at [email protected] for further assistance
- Stackafi.com reserves the right to modify this Refund Policy at any time. Changes will be communicated via the website or direct email to customers.
- Contact Us: If you have any questions about our refund policy or need further assistance, please contact our support team:
Stackafi LLC
680 E Colorado Blvd, Suite 180
Pasadena, CA 91101
Email: [email protected]
We are committed to addressing your concerns and ensuring your satisfaction with our services.